Returns & Exchanges

Due to the perishable nature of our hand-iced biscuits and confectionery, we are unable to accept returns unless the item is damaged or faulty. If your order arrives in less than perfect condition, please contact our biscuit experts within 24 hours of delivery.

Return Process

• 1.
  Contact Customer Care

  Email our team with your order number and details regarding the issue with your biscuits or gift box.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the damaged packaging and the product itself so we can investigate the issue with our courier partners.

• 3.
  Assessment and Approval

  Our quality control team will review your claim within 48 hours to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh tin of biscuits or issue a full refund to your original payment method.